{"pageHeader":"FAQS","faqSections":[{"header":"ONLINE STORE","id":"ONLINE STORE","faqs":[{"question":"How do I place an online order?","answer":"

Find the product you want to purchase, then click the Add to Basket button. When you’re finished shopping, click Checkout and follow the prompts to complete the process. During checkout, you’ll be asked to select a demonstrator. You can select one you know, or we can choose one for you. Or you can continue shopping as Guest without selecting a demonstrator.

","id":""},{"question":"Are the products in the online store different than products in Stampin’ Up!’s printed catalogues?","answer":"

All of the products from our catalogues are offered in our online store. However, we occasionally offer products in the online store that are not currently available in the catalogues.

","id":""},{"question":"How can I find an item from Stampin’ Up!’s printed catalogues in the online store?","answer":"

Search by item name or item number in the online store.

","id":""},{"question":"The item I want is in Stampin’ Up!’s printed catalogue but I can’t find it on the store. Why?","answer":"

This means the item is currently temporarily unavailable for order. Please check back later to purchase this item, or contact your demonstrator to see when it will be available.

","id":""},{"question":"What browsers can I use to access the online store?","answer":"

Stampin’ Up! supports the latest versions of Edge (Windows), Safari (Mac), Firefox (Windows, Mac), and Google Chrome (Windows, Mac).

","id":""},{"question":"What types of payment do you accept?","answer":"

We accept credit card payments made using Visa and MasterCard, as well as via PayPal.

","id":""},{"question":"What does low inventory, retiring soon, backordered, currently unavailable, and discontinued mean?","answer":"

We use a few inventory-related terms throughout the store to help inform your shopping decisions.

Low Inventory: Stock for this product is running low, and it may sell out soon. Changes to product availability may happen very fast (in less than an hour) or may take longer (several days) depending on product popularity and demand. If you’re interested in purchasing this item, you should order it quickly!
Retiring Soon: The sales period for this item will end soon. Once the sales period has ended, the item will no longer be available to purchase. Place your order soon so you don’t miss out!
Currently Unavailable: This item’s inventory is temporarily depleted. We will be ordering more of this product, or it may already be on its way. You will not be able to order the item until we receive more inventory from our supplier. Resupply dates vary, and we cannot offer estimated delivery dates for these items. Make sure to check back often to see if this product is available again!
Discontinued: We have sold through our inventory of this item and will not receive any additional stock from our supplier. This item is no longer for sale.

","id":""}]},{"header":"PRODUCTS","id":"PRODUCTS","faqs":[{"question":"Are the products in the online store different than products in Stampin’ Up!’s printed catalogues?","answer":"

All of the products from our catalogues are offered in our online store. However, we occasionally offer products in the online store that are not currently available in the catalogues.

","id":""},{"question":"How can I find an item from Stampin’ Up!’s printed catalogues in the online store?","answer":"

Search by item name or item number in the online store.

","id":""},{"question":"How long are products available in the online store?","answer":"

Products are available in the online store during the sales period for the catalogue in which the product was released. We do our best to ensure products are available during that time, but availability may be limited towards the end of the catalogue sales period. We also occasionally offer products in the online store after the catalogue sales period has ended.

","id":""},{"question":"How can I get a printed catalogue?","answer":"

Attending a workshop or event held by a demonstrator is the best way to receive a current catalogue. You can also purchase one in our online store.

","id":""}]},{"header":"Ordering","id":"ordering","faqs":[{"question":"I left my computer for a while and my order disappeared. What happened?","answer":"

If your computer is inactive for a period of time, your session will expire, and items in your shopping basket will be removed. To prevent this from happening, you can do one of the following:

Close your order before leaving your computer
Create an account and save your order until you’re ready to check out
Select the Keep Me Signed In checkbox when you log in.

","id":""},{"question":"When will I receive my order?","answer":"

After placing your order, you can check your order status and get tracking information in the My Account area of Online Ordering.

","id":""},{"question":"How can I check on the status of my order?","answer":"

To check the status of your order, you can return to our shipping confirmation email, which includes tracking information. If you have a Stampin’ Up! account, you may log in and check the current order status from your My Account page. The Order History tab lists order information, shipping tracking information, and orders from the past six months. You may also contact customer service.

Stampin' Up! UK

00800 31 81 82 00

supportuk@stampinup.com

Stampin' Up! Netherlands

00800 31 81 82 00
supportnl@stampinup.com

","id":"tracking"}]},{"header":"Stampin' Up! Demonstrators","id":"demo","faqs":[{"question":"What is a demonstrator, and do I need to have one to shop in the online store?","answer":"

Stampin’ Up! products are not sold in retail stores but are purchased through a network of independent sales consultants called Stampin’ Up! demonstrators. When you shop in our online store, you’ll be asked to select a demonstrator. You can select one you know, or we can choose one for you. Or you can continue shopping as Guest without selecting a demonstrator.

","id":""},{"question":"How do I choose a demonstrator?","answer":"

When you place an order, you’ll be asked to select a demonstrator. Or you can use the Find a Demonstrator tool to find a demonstrator at any time. You can

Find a demonstrator who lives near you. Select Find Demonstrators Near Me, then enter your address in the box that appears. Find a Demonstrator will list the demonstrators who are closest to you.
Find a specific demonstrator. Select Find My Demonstrator, then enter your demonstrator’s information to find a specific person. Find a Demonstrator will list current demonstrators that match the information you enter.

","id":""},{"question":"Can I shop through a demonstrator’s website instead of going directly to the online store?","answer":"

Your demonstrator may have a personal website where you can order online. In addition to the store, you will also find event notifications, project ideas, and information to help in your own creativity.

","id":""},{"question":"What are the advantages of ordering through my demonstrator’s website?","answer":"

Placing an order on your demonstrator’s website automatically associates that demonstrator with your order. You can also associate your demonstrator with orders placed at stampinup.com by selecting that demonstrator as the preferred demonstrator in your online profile.

","id":""},{"question":"If I placed an order by talking to or emailing my demonstrator, can I see that order online?","answer":"

No, you cannot see orders that you placed directly through your demonstrator. You will need to contact your demonstrator to see these orders.

","id":""},{"question":"Why is basic order-related information shared with demonstrators?","answer":"

Our products are sold exclusively through independent demonstrators, our global partners in bringing papercrafting to the world.\n

\nWe provide basic order-related information so the demonstrator can contact you if there is an issue with your order. If you have an online store account with us and are logged in when you submit your order, basic order-related information includes your name, email address, phone number, shipping address, and the products you ordered. If you submit an order as a guest (without a store account), basic order-related information includes your name, email address, and the products you ordered.\n

\nYour basic order-related information is not provided to demonstrators for solicitation purposes.\n

\nContact information for your assigned demonstrator can be found on the order receipt email you receive; you may contact them if you have any questions regarding your order or anything else about Stampin’ Up! The information outlined above assists the demonstrator in providing you with customer service. You may also contact Stampin’ Up! directly regarding your order by calling 00800 31 81 82 00 or emailing supportuk@stampinup.com..\n

\nSee our Privacy Policy for more details.\n

","id":""}]},{"header":"SHIPPING AND EXCHANGES","id":"VERZENDING EN RUILEN","faqs":[{"question":"Do you ship internationally?","answer":"

In Europe (United Kingdom, Ireland, France, Germany, Austria, Belgium, and the Netherlands), orders may be shipped outside of the country where the order is placed or where the demonstrator lives but only to the countries listed. For example, a customer in Germany may order from a demonstrator in France and have that order shipped to Germany.

","id":""},{"question":"When will I receive my order?","answer":"

When you check out, you will see our current order processing and handling time. After placing your order, you can check your order status and get tracking information in the My Account area of Online Ordering.

","id":""},{"question":"How can I exchange a product?","answer":"

Select Orders & Exchanges at the bottom of this page to see our exchange policy and instructions.

","id":""},{"question":"What expedited services are available and what do they cost? ","answer":"

There are two expedited service options available in Europe:

Standard Shipping with Priority Picking: For an additional 15,00 € | £15.00 (added to the standard shipping fee), this service prioritises your order to be fulfilled more quickly and in front of other orders that have been placed. Once the order leaves our distribution centre, your shipment will be delivered within our standard shipping timeframes.
Expedited Shipping with Priority Picking: This service prioritises your order to be fulfilled more quickly and for an additional 25,00 € | £25.00 (added to the standard shipping fee), this option includes a faster final delivery, generally with second day delivery.

","id":""},{"question":"For my order to be expedited, is there a cut-off time to place my order?","answer":"

For the order to be prioritised and picked the day it is ordered, it must be placed by 2:00 a.m.(NL)/1:00 a.m. (UK). This allows the distribution centre to process orders placed that day while giving priority to those that choose expedited options.

","id":""},{"question":"How do I select expedited services? ","answer":"

During checkout you’ll have the option to select which shipping method you prefer. Simply check the option of your choice.

","id":""},{"question":"Does choosing Expedited Shipping guarantee my order to arrive faster?","answer":"

No. As with all methods of delivery there are circumstances beyond our control that may delay final delivery. Although rare, there may be occasions when delays occur with expedited deliveries.

","id":""},{"question":"What happens if I choose Expedited Shipping and there are delays? Will I be entitled to a refund or a shipping credit?","answer":"

No. Once the order is handed over to a shipping carrier for final delivery, there is a possibility that factors beyond the control of the carrier may result in delays (e.g., weather, mechanical issues, human error, delivery restrictions, etc.). Stampin’ Up!, our distribution centre, and the shipping carriers we work with will make every effort to deliver in a timely manner, however we cannot guarantee on-time deliveries.

","id":""},{"question":" If I select one of the expedited options during a free shipping promotion, is that free?","answer":"No. Free shipping promotions only apply to the standard shipping fee. If you select an expedited shipping or picking option during one of our free shipping promotions, you will still be charged the additional fees.","id":""}]},{"header":"STAMPIN’ REWARDS","id":"rewards","faqs":[{"question":"What is the Stampin’ Rewards programme?","answer":"To learn all about our Stampin’ Rewards programme, click here.","id":""}]},{"header":"ABOUT STAMPIN’ UP!","id":"OVER STAMPIN’ UP!","faqs":[{"question":"Who is Stampin’ Up!?","answer":"

Founded in 1988, Stampin’ Up! is a direct-sales company that designs and manufactures an exclusive line of decorative rubber stamp sets and offers accessories for home décor, greeting cards, craft projects, and scrapbooking.

","id":""},{"question":"How does Stampin’ Up! sell its products?","answer":"

Stampin’ Up! products are not sold in stores but are purchased through a network of independent sales consultants called Stampin’ Up! demonstrators. Stampin’ Up! is a direct sales company and is a member of the Direct Selling Association (DSA). As such, we allow customers to buy our products online through stampinup.com or through individual demonstrator websites.

","id":""},{"question":"Where is Stampin’ Up! located?","answer":"

Stampin’ Up! is based in Riverton, Utah, USA (a suburb of Salt Lake City).

","id":""},{"question":"How are Stampin’ Up! products unique?","answer":"

Stampin’ Up!’s line of exclusive decorative rubber stamps is sold in coordinating sets. Stampin’ Up! accessories include paper, ink pads, ribbon, embellishments, markers, tools, and kits.

","id":""}]},{"header":"Account Login Information","id":"Account Login Information","faqs":[{"question":"I didn’t receive my password reset email. Where is it? ","answer":"

Because all email providers are different and technology and programming regularly change, we can’t give you specific help with resolving issues you have with your email. Here are some steps you can take if you don’t receive a password reset email within a few minutes of requesting it.\n

Check spam/junk folders in your email program.\n
- If the email is in one of these folders, look for an option to designate the email as “not spam” (or something to that effect) so future emails from us go to your inbox, not spam/junk folders.
If the email isn’t in a spam/junk folder, submit another password reset request and double-check the spelling of your email address. The email address in your first request might have had an error in it, such as a missing or incorrect character.
Add the following email address to the contacts list, safe senders list, or similar function in your email program: noreply@info.stampinup.com. After you add this contact, request a password reset email again.
Visit the website for your email provider and search their help or support sections for information regarding spam/junk settings.
Conduct an internet search using your email provider’s name and additional terminology like “changing spam settings” (e.g., “changing spam settings Gmail”).\n
- Because technology regularly changes, make sure to filter your search results so you are seeing more recent results (e.g., in a Google search, you can click Tools under the search bar, and then click Any time to see a drop-down menu where you can select time-based criteria).

\nThe final option is to call us and ask us to reset your password. We don't recommend this step last because it doesn’t solve the underlying issue and you may continue to have problems receiving email from Stampin’ Up!

","id":"login"},{"question":"How can I reset my password? ","answer":"

Forgot your password? Don’t worry, it happens. Click the “Sign In” link in the navigation bar above to bring up the sign in window, and then click the “Forgot Password” link below the password field.

","id":""},{"question":"What if I no longer have access to the email address I used to create my account? ","answer":"

Your account information is tied to the email address you used when you created your account. If you no longer have access to the email you used, please click the “Create Account” link to set up a new account.

","id":""},{"question":"I received a password reset email, but I didn’t request one. ","answer":"

If you received a password reset email from Stampin’ Up! you didn’t request, please ignore it. Only someone with access to your email account will be able to reset your password, and we will notify you when a change is made to your Stampin’ Up! account (so you can contact us if that change wasn’t made by you). \n

","id":""}]},{"header":"Privacy","id":"Privacy","faqs":[{"question":"Does Stampin’ Up! sell my personal information? ","answer":"

Stampin’ Up! does not sell your personal information. Any information we collect is for transactional purposes or to share anonymised* data with third parties for analytics. Because Stampin’ Up! is subject to global policies and laws, we are required to provide certain notices for all our markets. Please see our Website’s Privacy Policy for more information.

\n* Anonymisation is the process of removing personally identifiable information from data to ensure that the people whom the data describe remain anonymous.

","id":""}]}]}